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1 Day FREE daycare trail for new clients!
Reservation required. Discount cannot be applied during peak periods.

Benefits

Total Wellness: we focus on your dog's total wellness and don't merely limit ourselves to veterinary care. We coordinate with groomers, trainers, dog walkers, etc. to ensure that in addition to being healthy your dog is getting enough exercise, mental stimulation, and is well mannered among other things

Prevention: most veterinarians see their patients when they are sick. We work with you to craft a comprehensive wellness plan that improves your dog's long-term health and quality of life

Convenience: we can see your dog while he or she is receiving other services like grooming and overnight care without you having to be present and provide transportation to and from our facilities. We also offer telemedicine. No more trips to the vet!

Experience: our dedicated team of doctors have an average of 11 years practicing medicine and are each dedicated to gold-standard care

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FAQ

Before we begin, please include all information and detailed instructions in the application. If you want to add or change any information, we require all corrections/updates to be emailed to info@petmania.com. We are not responsible for misinterpreted verbal requests, or handwritten and chat notes lacking details. Please allow a 2-hour time frame for the walk to start (1-hour time frame for crated puppies under 1 year old), and 4-hour time frame for cat visits to start.

To preserve our walkers' schedules we are asking for a minimum of 4 walks per week or a 16 walks per month commitment for the same time frame. We offer 15 min walks between 10:30am-5pm, during non-holidays Mon – Fri that are requested at least a week in advance. For cat visits we require daily visits and are not able to accommodate every other day visits.

If you need less than 16 walks a month or ad hoc walks: If your pup can walk with others in a group, and you can provide us at least 3 hours time frame and are flexible with the duration of the walks, we might be able to accommodate some of the requests depending on walkers' availability.

Late cancellation fee of $8 for any services (except for Boarding) canceled after 10pm the night before will apply, service adjustments need to be requested by 10pm the night before and approved by us; Full price of a walk/visit will apply for any cancellations made within 2 hours of the scheduled time frame; $8 for day care no shows or cancellations after 7am on the same day, $85 for boarding when canceled less than 24 hours before the start. All same day cancellations, adjustments and requests must be submitted through petmania.com. Please wait for us to approve the change or request to make sure it's confirmed.

Canceling on the Do Timely app: swipe the appointment to the left, edit and cancel buttons will appear.

Canceling on petmania.com website: click on the appointment, edit and cancel buttons will appear.

2) Canceling or reducing the duration of a service by emailing us: Please make sure to allow at least 12 working hours between your cancellation/adjustment email and scheduled walk that you want to cancel to avoid the late cancellation fee stated above.

3) Calling us during the office hours and canceling by phone: Same rules apply as in canceling/adjusting by PetMania.

All payments for recurring weekly walks are due on the first of each month for rendered services, and on the first day of service for short term arrangements. Currently we accept cash, check and credit card. Please note there is an extra 4% fee applied to credit card payments.

We require for the credit card info to be added to your profile before we start the service, if the payment is not submitted within a month, we will run your credit card on file on the 5th week from the start of the services or when total due reaches $400. All invoices that are not paid within 6 weeks are subject to a weekly $10 fee. If the invoice is not paid by the 8th week, the services will be temporarily suspended until paid in full.