Welcome to Nyushke! Our range includes pet products such as bowls, stands, coasters, and dishes designed to bring warmth and style to your beloved pets' everyday lives.

Delivery:
We deliver within Croatia and the EU via DPD. The cost of postage, regardless of package weight and location, is €5 per package.

In case of payment on delivery (COD), we deliver via Croatian Post and Paket24 service. You can see an approximate calculation of the postage price hereThe specified delivery model is limited to the territory of Croatia.

Our Return Policy

When you receive your order: Please check the products as soon as you receive them and before you start using them. If you notice any defects or if the product is not what you expected, we are here for you. In case of the above remarks, please feel free to contact us at info@nyushke.com

Your right to change your mind: We understand, everyone changes their mind sometimes. In accordance with our policy, you have 14 days to cancel your order starting from the day you received the product. 

Return of unwanted products: Products must be returned in the condition they were in when they were received – unused and in their original packaging. If the goods are unwanted, they must be in an unused condition.

If you received an incorrect or damaged product: Despite the effort and love we put into each product, sometimes we can make a mistake. In that case, you can return the product in the same condition it was in when you received it, within 14 days.

You didn't receive the product? If you have not received your order, please notify us within 21 days of the date we confirmed shipment of your order.

Refund Procedure

• Please contact us via email. info@nyushke.com.
• We need information about the order - the order number, the item you are returning and the reason for the return.
• You will receive all instructions for sending from us in writing.
• It is necessary to pack the product carefully and to state your information, name and address.

Proof of sending the package

Return costs: We will cover all return costs if there was an error on our part (wrong product, damage). In other cases, we do not cover the return costs.

Complaints: If you are not satisfied with the process of your return, feel free to contact us at info@nyushke.com, we will do our best to fix it.

Protecting Your Rights

Your rights are protected and our returns policy does not affect your statutory rights. For further information about your rights, please visit the official government website or contact the relevant consumer protection association.

Thank you for choosing Nyushke for your pets. We look forward to continuing to provide the quality products and services your pets deserve!